Warranty & order lookup · Live
Serial in, status out.
Paste any Restart serial number or PO number — you’ll see warranty remaining, grade, ship date, and the exact next step if something’s wrong. No login, no account-manager ping-pong. If it’s broken, we’ll tell you what we’re doing about it before you finish reading.
12 months, every grade
New, Grade A, Grade B, Grade C — same term, same coverage, no asterisks. Starts the day the unit ships.
Advance-replacement for fleets
50+ active units means your RMA ships before the broken unit goes back. Tracking number within 4 business hours.
No escalation maze
One web form or one email. Your account manager owns the ticket until the replacement tracks. No tier-1 phone queue.
Grade-match or refund
We replace from the same grade and spec when possible. If we can’t, you choose: a spec-upgrade credit, pro-rata refund, or part-out option.
RMA timeline
From filed to fixed, in hours not days.
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00:00
Ticket filed
Web form, email, or API. Serial auto-validated against your order history.
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≤ 04 hr
Replacement reserved
Your account manager confirms availability, reserves a matching unit, and emails the return label + inbound tracking.
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≤ 24 hr
Replacement dispatched
Ships from the same warehouse as the original PO whenever possible; expedited otherwise.
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≤ 5 days
Faulty unit inbound
Return at your pace. Failure captured on intake, added to the anonymised reliability dataset that feeds our transparency report.
Want the full picture?
Fleet customers see every serial, every warranty timer, and every open RMA in one dashboard — included with any order, no seat fees.