Everything we get asked, in one place.

Build a cart or paste a SKU list into /quote. We confirm stock, grade availability, and lead time, then return a written quote you can route through your AP or PunchOut workflow. PO accepted on approved accounts; card and ACH on first orders.

Standard pricing is per unit. Volume breaks generally start at [10], [25], and [100] units per SKU and stack across mixed-grade lines. Sustained programs route through /wholesale for contract pricing.

Most quotes are returned within [one business day]. Lots over [100] units, custom imaging, or asset-tagging requests can take [2-3 business days] while we confirm matched-batch availability.

Yes. New, Grade A, B, and C ship on a single PO with line-level grade and warranty terms. Useful when you need primary devices new and spares refurbished.

No minimum on standard SKUs. Custom imaging, asset tagging, and matched-batch grading start at [10 units]. Sample units are available before committing to a lot.

ACH, wire, corporate card, and PO on NET 30 for approved accounts. International wires and multi-currency invoicing available on request.

Submit a credit application from your account. Decisions typically return in [2-3 business days] after we receive trade and bank references. First orders may ship on card while NET 30 is in review. Full terms on /pricing.

Sales tax is charged where we have nexus. Upload a resale or exemption certificate during checkout or email it to [[email protected]] and we will mark the account exempt for future orders.

Per unit, with the lot total computed on the quote. Volume tiers reduce the per-unit price as quantity scales.

No. Quotes itemise hardware, freight, optional services (imaging, tagging, sanitization certificates), and tax. No restocking fee inside the published return window — see /legal/returns.

New is sealed, in original packaging, with manufacturer warranty. Grade A is refurbished with minimal cosmetic wear. Grade B has light, visible wear that does not affect function. Grade C has heavier cosmetic wear and is priced for back-of-house or lab use. Function is verified across all grades.

The full grading rubric, with photos and pass/fail criteria, lives on /compliance. Each unit ships with its grade printed on the asset tag.

Yes. For fleet rollouts we hold a lot until we can ship units with matched cosmetic condition, matched specs, and (where available) matched manufacture date. Add the request on the quote.

Generally no. Refurbished units ship in protective Restart packaging optimised for bulk freight. Original boxes are available for an added fee on select SKUs — note it on the quote.

The unit, a compatible power adapter, and a quick-start card. Cables, docks, and accessories are sold separately to keep the per-unit price honest. Imaging, asset tags, and sanitization certificates are added on request.

New carries the manufacturer warranty (typically [1 year], extendable). Refurbished carries the Restart warranty: [1 year] on Grade A, [90 days] on Grade B and C, with optional extension to [2 years]. Full terms on /legal/warranty.

On enrolled accounts, we ship a replacement unit before the failed one is returned, so users are not down. Available on most refurbished SKUs above [10 units] on the PO.

Standard window is [30 days] from delivery on unopened units, [14 days] on opened units in original condition. No restocking fee inside the window. Custom-imaged or asset-tagged units are non-returnable. See /legal/returns.

Drops, spills, cracked screens, and other physical damage outside normal use. Standard warranty does not cover accidental damage; an optional accidental-damage rider is available on enrolled fleets.

From /account/returns, select the PO and the affected serials. We issue a single RMA number, prepaid freight labels, and (on enrolled accounts) advance-replacement units in the same flow.

Every drive is purged to NIST 800-88 (Purge level) before refurbishing. Drives that fail verification are physically destroyed. A Certificate of Sanitization is issued on request, per drive.

Yes, on healthcare accounts. A BAA covers any in-take of customer-owned media (returns, trade-in, ITAD). For procurement of new units a BAA is generally not required — confirm with your privacy team.

Yes. Every unit is serialised on intake and tracked through grading, sanitization, asset tagging, and ship. We export a per-PO chain-of-custody log for HIPAA, public-sector, and regulated deployments.

R2v3 (in audit), ISO 9001, NIST 800-88, EPA SmartWay, and SOC 2 controls on the order and customer data plane. Full status and document availability on /compliance.

Yes. Add it on the quote and we attach a signed certificate per drive (serial, method, verification, operator, date) to the shipment paperwork and to your account portal.

No. Anyone can request a quote from /quote. An account becomes useful once you want NET 30, repeat quotes, RMAs, and shared visibility for your team.

Yes. Invite teammates from the account settings — roles cover requestor, approver, and admin. Quotes, orders, RMAs, and invoices are visible to everyone on the account.

In the portal: /account/quotes, /account/orders, and /account/returns. Each record carries serials, grades, warranty terms, and downloadable documents.

Use the reset link on /account/sign-in. Account admins can also re-issue access for teammates without going through support.

Yes. CSV and JSON exports are available on every order, with serials, asset tags, grades, warranty end dates, and invoice references. A read-only API for CMDB sync is on the developer portal at /developers.